This Privacy Policy explains how MEGAwit ("we", "us", or "our") collects, uses, shares, and protects your personal data when you visit our website (megawit.net) or use any of our products and services, including Faxora (faxora.app), IxirWeb (ixirweb.com), and Infolow (infolow.com).
By using our services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information you provide directly
- Account data: Name, email address, and password when you create an account.
- Billing data: Payment method details processed securely through third-party payment providers (e.g. Stripe). We never store full card numbers.
- Communications: Messages you send us via support tickets or contact forms.
- API credentials: API keys and tokens you generate to access our services programmatically.
Information collected automatically
- Usage data: Pages visited, features used, time spent, and actions taken within our services.
- Device & log data: IP address, browser type, operating system, referrer URL, and timestamps.
- Cookies & tracking: See our Cookie Policy for full details.
Information from third parties
- If you sign in via OAuth (Google, GitHub, etc.), we receive your name, email, and profile picture from that provider.
- Payment processors may share transaction metadata (amount, currency, status) to reconcile your account.
2. How We Use Your Information
We use the data we collect to:
- Create, manage, and secure your account.
- Process payments and send invoices and receipts.
- Provide and improve our services, diagnose bugs, and develop new features.
- Send transactional emails (account confirmations, password resets, delivery notifications).
- Respond to support requests and communicate service updates.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with applicable legal obligations.
We do not sell your personal data to third parties. We do not use your data for advertising profiling on third-party ad networks.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Contract performance: To provide the services you signed up for.
- Legitimate interests: To improve our products, prevent fraud, and ensure security.
- Legal obligation: Where we are required to retain data under applicable law.
- Consent: For optional communications such as newsletters.
4. Data Sharing
We only share your personal data with:
- Service providers: Hosting, infrastructure, analytics, and payment processing partners acting as data processors under contractual obligations.
- Fax routing providers: When you use Faxora, delivery partners receive the recipient fax number and document metadata to route transmissions. Document content is transmitted over encrypted channels.
- Legal authorities: If required by law, court order, or to protect the rights and safety of our users or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified before any such transfer.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained until you request deletion.
- Transaction records are retained for 7 years for tax and legal compliance.
- Server logs are retained for up to 90 days.
- Fax transmission logs are retained for the period specified in your service plan.
6. Data Security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- Role-based access controls limiting internal access to your data.
- Regular security audits and vulnerability assessments.
No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Restriction: Request that we limit how we process your data.
- Objection: Object to processing based on legitimate interests.
- Withdraw consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
8. Cookies
We use cookies and similar tracking technologies to operate our services and improve your experience. For detailed information on what cookies we use and how to control them, please see our Cookie Policy.
9. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
10. International Data Transfers
MEGAwit is based in the United States. If you are located outside the US, your data may be transferred to and processed in the United States or other countries. We ensure that such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission where applicable.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Address: MEGAwit, 320 Cobble Creek Curve Suite 199, Newark, DE 19702, USA
- Support portal: customer.megawit.com